Description

In this session, Transform Conflict into Connection, leaders will learn how to move from reacting impulsively to responding intentionally during challenging conversations. Focusing on Compassionate Communication, the “C” in Misha Safran's CAPE© model, participants will learn practical methods of listening and reflecting that cultivate understanding and reduce emotional charge. Through real-world examples and guided discussion, leaders will practice techniques to slow down reactions, reflect back what they’ve heard with clarity, and respond in ways that promote respect and collaboration. This 20-minute talk and 40-minute discussion will help leaders strengthen communication skills that build trust, improve team dynamics, and turn moments of tension into meaningful connection. Key Takeaways Practical tools to listen deeply and reflect back without judgment or defensiveness. A method for crafting calm, thoughtful responses in emotionally charged situations. Increased confidence in leading difficult conversations that strengthen relationships rather than strain them.